Client Overview
A global steel producer operating across North and South America and Africa needed a smarter and more responsible approach to managing healthcare spend while staying true to its core values of sustainability, quality and leadership. In the United States, a large portion of its facilities are represented by a major labor union, making a positive employee experience and strong partnership essential.
The Challenge
As healthcare costs continued to rise, the company sought a partner to help ensure that only eligible dependents were covered under the health plan. The effort needed to reinforce plan integrity, support fiscal responsibility and align with ERISA plan requirements. Just as importantly, the company needed a communications process that would maintain trust with a union population and create a smooth employee experience.
Our Approach
Lumelight experts were selected after a competitive review to conduct a dependent eligibility verification program across both union and salaried employees. Through co-branded communications and guidance from Lumelight’s support team, employees were led step by step through the verification process using a secure online portal and US-based assistance whenever questions arose.
The Results
The partnership delivered measurable value for the organization in the first year alone. Lumelight experts helped the company identify and remove ineligible dependents from the plan, resulting in significant cost savings while maintaining a highly engaged employee experience. The outcome reaffirmed the company’s commitment to managing healthcare benefits responsibly and in the best interest of those truly eligible.
